Our general approach: Be Helpful. Respect Your Privacy.
We are a service that monitors the outside, public spaces of buildings for your safety and convenience. Our general philosophy is to avoid collecting personal information unless you want us to have it (“Call me, maybe.”), or it will help improve our services and offers to you. For example, we like to know how to contact you, such as by phone, email, or SMS, to give you updates, remind you to upgrade our app, notify you of building emergency repairs (water shut-offs, etc.), let you know about building services, or services available to you via our app or devices, so your life is easier and happier, but we do not need such info… you can get an ID and PIN and ask your property manager to put you in under a fake name. You can use a tablet instead of a phone or smartphone, so we aren’t at-all connected to your personal devices. We’re here to be helpful to you, to improve your living conditions, and always aim to respect your privacy and the law.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site or devices or apps (“our site”), as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience. Your landlord or property manager may enter such information for you. Sometimes a courier or delivery service may disclose who you are, “I have a package for Mr. Jones in Basement 1.” Of course, if you’re the landlord or property manager we may collect information you enter about yourself and your buildings, etc.
When do we collect information?
We collect information from you when you register on our site, of via our devices, login via our apps, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket, use our devices, or enter information on our site or devices or apps.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
• To improve our website & services in order to better serve you.
• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To send periodic emails regarding your order or other products and services.
• To customize offers for you directly or via third parties that may be useful to you.
• To follow up with them after correspondence (live chat, email or phone inquiries)
How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. That being said, there are no guarantees of security and we do not guarantee any information is secure or ask you to input any private information. You should have modern accounts with financial protections against fraud and misuse, as we cannot guarantee the security of your phone, computer, internet connection, or prevent a bad guy from looking over your shoulder. Take proper precautions.
We use regular Malware Scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
Do we use 'cookies'?
• Help remember and process the items in the shopping cart.
• Understand and save user's preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.
If users disable cookies in their browser:
If you turn cookies off, some of the features that make your experience more efficient may not function properly.
Do we disclose the information we collect to Third-Parties?
We only share data with our sister companies (Friend or Fraud INC, GateGuard INC, PropertyPanel INC, Touchless Labs LLC, etc.) and do not sell, trade, or otherwise publish to outside parties your information except as you opt-in, or as required by law, legal agreement, your landlord or property manager, hosting providers, promotional partners, and others.
We cannot guarantee the safety or privacy of third-party links, such as links to other websites or services, or even services offered within our app or website by third-party vendors. You accept responsibility for deciding if you wish to engage with these vendors.
Google, LinkedIn, Facebook Ads (And others)
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
We use Google AdSense Advertising on our website.
We have implemented the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting
• DoubleClick Platform Integration
We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.
In addition to Google, we use ad solutions from LinkedIn, Facebook, and others. (Hey, people get distracted and we like to remind them to come back and sign up… ooh, a bunny!)
California Online Privacy Protection Act
According to CalOPPA, we agree to the following:
Users can visit our site anonymously. (However, you may not contact us or engage or use our services anonymously and you agree to this!)
If they ask us to update them by email at [email protected]
Can change your personal information:
• By chatting with us or by sending us a support ticket
How does our site handle Do Not Track signals?
We do our best to honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
In order to improve your experience and debug our services, we allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under the age of 13 years old. If you choose to give a child our app or service, you accept full responsibility for their actions and consequences of them using the app and waive all of our liabilities.
We do not ask third-parties, including ad networks or plug-ins to collect PII from children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We will notify the users via in-site notification
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
We will do our best to notify you of updates. You should also check back here weekly for updates.